why does my alexa keep stopping playing the radio

Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. This enables your content such as favorites and playlists to sync. Turn on the Echo device so it can be the first to reconnect to Wi-Fi. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. Turn off your Echo device. Sometimes the music pauses to buffer one too many times or it just stops altogether! That can be a good thing since that leaves the 5GHz unburdened. All rights reserved. You can request the specific radio station and it should play as normal.. Your only other option would be to use your mobile device with your Echo via Bluetooth. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. This can be a great option if youre not too far from your Echo. One of the many things that Alexa can do is play music. Do not hesitate to contact Amazon customer service. Hold it in until the light rings turn on and off again. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. Open the Alexa app and hit Settings. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. Youll have to resolve your Echos connection issue before you can use it reliably. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. However, in general, Alexa will play the radio all day if you want her to. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Choose from one of the available options. This is the easiest problem to fix and will be covered in the next paragraph. For Android users, youll go to the Google Play Store. Checking on your Wi-Fi strength varies depending on which Echo you have. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. Required fields are marked *. I even tried the hard reset to no avail. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. How long will Alexa play music before turning off? One possibility is that the Echo is experiencing connectivity issues. You can either create a new playlist or add songs to an existing playlist. If thats whats happening, there may be little you can do in this case. Finally, ask Alexa to play the playlist for you. But, how long will Alexa play music before turning off? If yes, then please log out of the other accounts and then complete step 2.1 again; However, this range can be affected by obstructions. We are currently experiencing a technical issue that may prevent you from getting the radio stations playing well from the TuneIn service. Enter your username or e-mail address. However, there may be some exceptions. I had the same issue on my echo dot this morning. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. My Echo plus worked flawlessly for a couple of years. Tap on the Echo of your choice, and your device will connect. Then, tap on the Skill that you want to disable. Read more Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Bluetooth has an average range of 30 feet. If nothing else helps, factory reset and starting from scratch will most likely do the trick. Like apps, skills give Alexa the Why am I unable to access BBC Sounds on Alexa even after linking my account? Enable Alexa Radio by Installing the Appropriate Skills. One possibility is that the Echo is experiencing connectivity issues. Why am I hearing broadcast audio within the BBC Sounds TV app? You can also ask her to play ambient or nature sounds to help you fall asleep. That way, youll reduce interference from other devices while increasing the connection and range at the same time. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Connected TV The more obstructions in the way, the harder it will be for the signal to get through. This is based on how long the music has been playing and how loud the music is. Once connected, youll be able to control which station and song you listen to, as well as the volume. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. To see whether your app needs an update, youll need to go into your respective app store. Your smart devices tend to default to the 2.4GHz channel. Generally, most Alexa devices are capable of playing sleep sounds overnight. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". The Amazon Echo has a lot of great uses. Recently moved. Your email address will not be published. But with some troubleshooting, you can get back on track to listening to your music, sans problems. If the connection doesnt come back at all, you may need a new Echo. WebConnect to your router's 5 GHz channel. Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. William Stanton First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. Welcome to the Digital Spy forums. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Yes, you can leave Alexa on all the time. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. If your Echo isnt letting you do that, youre no doubt frustrated! You can also ask Alexa to play music from a specific artist or album. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. If you have any questions, feedback or suggestions about this article, please leave a comment below. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. From the Alexa app home screen, go to More, then Skills and Games. Did your Echo have connectivity problems? Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. You can choose which service Alexa uses to play your music for streaming stations and general requests. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. Echo 2nd generation. December 29, 2022. On the next screen, you can then choose to Disable the Skill. You can also do this on Amazon.Com. ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. Thanks! Yes, Alexa can play music for sleeping. Find the small hole at the base of the device, insert the tool, and press in the reset button. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. Smart Home Point 2019-2023. If the Echo cant connect to the internet, it wont be able to play music. But If the interruptions stop, then the music service was the issue. Once you tap on that, youll see apps that were recently updated, or need to be updated. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. WebMusic or Media Not Playing with Alexa. This may be able to fix some glitches that happen with music playback. If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. Another possibility is that there is something wrong with the audio file that you are trying to play. Then search for the Skill that youre looking for. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". Have you established that everythings okay with your network access? If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Please tell us about it in the comments below! i have other echo devices that still work flawlessly which tells me the wi fi is fine. If you have any further questions, feel free to reach out to us. Unfortunately, when you open up the Alexa app on your phone, youll If I check the app I can see the station and when I click it it plays.it drives my wife crazy! Once there, search for Alexa. Weak Wi-Fi signal pic.twitter.com/CNXsPOfeuw. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. How did you resolve the problem? Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. This results in interruptions to your music. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." Another possibility is that the Echos microphone is experiencing interference. Sadly, I am having exactly the same problem with the same radio station again. Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. This is a monthly subscription plan that makes it really easy to contact Tech Support. Update both as necessary. This can result in anything from distorted music, to your favorite song cutting out midway through. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. Music is how many of us get through our day. Here are some useful tips for solving your Echos connectivity problems. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. You can also ask her to keep playing the last song or station that she played. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. Contact Us | Privacy Policy | TOS | All Rights Reserved. This is the most likely explanation for why Alexa might suddenly stop playing music. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. Poor wi-fi connection? At the end of the day, we all want to be able to listen to our music uninterrupted. WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. Perhaps its your Echo itself thats having issues. Unrestricted: The app will be permitted to run in the background without any restrictions. Fortunately, the chances of the issue being too serious to deal with on your own is low. Then you can open the Alexa app on your phone and start the setup process over again. Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker On that screen, youll see devices available for you to connect to via Bluetooth. "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. I've just played it by finding it via Tune-In in the Alexa app. This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. When the light ring turns orange, your device will enter the setup mode. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. | Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. To solve most streaming issues: Reduce Wi-Fi congestion by WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. California Consumer Privacy Act | Starting with the simplest solution is an excellent place to begin. If you want to see if the Skill is the problem by disabling, then enabling them again, you have two options. If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? You would simply go into your Devices Settings, then to Bluetooth. For example, "Alexa, play thunderstorm sounds." Ease this congestion by turning off Wi-fi on devices youre not currently using. Peer-to-peer or hotspot networks cannot run these bands and standards. One possibility is that your WiFi connection is not strong enough to support streaming music. If I ask it to resume, it starts from the first song again. Go back to Skills and Games, search for the Skill, and Enable it again. No BBC radio stations on #alexa this morning? Or even more frustrating, what if the device is continuously disconnecting and reconnecting? With an Echo Show, you can simply use the Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. a relatively easy fix. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? Restart your Alexa device by unplugging the power Restart Your Alexa. If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Delete the audiobook from your device and then re-download. Force close everything, then reopen the Alexa app. Why is there no audio when I try to play a programme? Im Tristan Perry, the guy behind Smart Home Point. You get there by pressing Play at the bottom of the Alexa app home screen. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. Next, ensure your internet |, Mobile/Tablet app Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. Save my name, email, and website in this browser for the next time I comment. Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. First, you can stream music to your Echo via the Alexa app. We'll send you an e-mail with instructions to reset your password. If the Echo cant connect to the internet, it wont be able to play music. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? But theres nothing more annoying than when the music wont play! Alexa?? WebOpen Settings, and then tap Apps. Keeping them close together on an elevated spot in your house would be perfect. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. Switch Wi-Fi networks, if possible. Open the Alexa app's hamburger menu and select Settings. If you cant find the issueaffecting you thenget in touch. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. Please use the Sonos app. If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. You can stream music via your Amazon Echo in a few different ways. teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). Your email address will not be published. 2) The song you are trying to play is incompatible with Can Turning Smart Bulbs Off And On At A Switch Damage Them? Thats what i need to know, not how to connect. Fewer bars mean a weaker signal. In cases like these, it may be best to reach out to Amazon for further assistance.

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