You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the correct field. The RelatedSecurityKey does not match the original transaction. If a card StartDate value of 1509 was passed this would generate this error code. Opayo merchant session key. Authentication values are missing A credit or debit card number must be entered in the card number box provided on the payment screens. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. This provides a description of the goods purchased is displayed on the payment page as the customer enters their card details, and within the My Sage Pay admin area. If you are providing a value which has more that 200 characters then you will receive this system message. and then fed in to the curl http header as. User authentication failed due to invalid authentication values. It is likely that you are submitting several email addresses which is therefore generating this system message. The card type you sent in the CardType field is not active on your account. The VendorEMail field, if supplied when posting your transaction registration, must contain a valid e-mail address which is less than 255 characters in length. Authentication | Sage Developer The Related transaction is not a DEFFERED payment. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. You will receive this error if the VendorTxCode you have used for a new transaction registration matches that of a previously successful transaction against your account. The line item amount details do not add up correctly. Please try again. You may wish to (or advise your shopper) to try the transaction again at a later time. You will need to check that this field is sending the correct reference. Please ensure that you are sending the correct value in the TxType field. I had the same issue, so created a NuGet package for this API-client code: https://github.com/joeratzer/opayo-admin-and-reporting-api-client. This is a mandatory field an you will need to ensure that you are proviinge us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. Configure the settings page to suit your business. Please reveiw the information your server is posting to the Sage Pay server. This field is numerical only and can only support values from 0.01 to 100000.00. Simulator cannot find your vendor name in its database. You are attempting to POST data to a Sage Pay Service that does not exist or is not currenctly available. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. As you have 3D secure enabled on your account, our system has provided you with the relevant data (ACSURL, MD, PaReq) to obtain 3D authentication. Any other characters or lengths will produce this error. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. To learn more, see our tips on writing great answers. The TxType requested is not supported on this account. I tried removing the base64_encode function but this didn't have any impact. You will need to check your code to confirm that you are posting one of the following three values only: E for e-commerce, M for MOTO or C for Continuous Authority. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. The Billing City contains invalid characters. The BillingAddress field which you have provided is longer than what is allowed. This will be due to the transaction timing out and will result in transactions not being authorised and being registered as failed payments. Client IP address is restricted by the vendor. The debit or credit card number entered must match that of the card type selected before you have been presented with the option of entering the debit or credit card details. The VPSProtocol value is not supported by the system in use. or element either not found, or present more than once. GBP for UK Sterling, USD for US Dollars and EUR for Euros. The CardExpiry date that has been entered is not a valid month and year combination. The request was unsuccessful because the URL specified is longer than the server is willing to process. Hot Network Questions MBS benchmarking The location of a single object in empty space lvresize command doesn't increase size of lvm . Please ensure that you only ever use a fully qualified URL. Configure the Settings - Opayo Direct Asking for help, clarification, or responding to other answers. The Delivery Address contains invalid characters. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. The issue is normally associated when you are attempting to automate these actions. If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. Cannot retrieve contributors at this time. This field can contain up to 200 characters. You will need to ensure that you redirect your customer to the ACSURL which was provided to you, and also submit the MD and PaReq to ensure you are able to obtain 3D authentication. The simulator saw the Vendor Name ''. You will need to check your code to confirm that you are sending numbers only and only the large numbers presented on the front of the card with no separator characters (such as spaces or hyphens). 123.456 instead of 123.46, then you will receive this system message. Please contact support@sagepay.com if you need this reset. The request was unsuccessful. If a value is supplied, should contain either 0 or 1. You will receive this system message when the card number details have been entered incorrectly. The ReleaseAmount value must also be less than or equal to the amount of the original Deferred transaction in which you are attempting to perform the Release. Payment with authorize.net gives error User authentication failed due Everything worked as expected and a new resource has been created. Gateway specific fields. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. The RelatedVendorTxCode should always contain the original VendorTxCode of the original transaction against which you are attempting to perform your REFUND, REPEAT or AUTHORISE. The VendorTxCode has been used before for another transaction. This URL must be http:// or https:// and be less than 255 characters long. Cannot authorise this card. The end date is more than one month after the start date. An active transaction with this VendorTxCode has been found but the TxType is different. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. You will need to check your code to ensure that your server is not sending more than 10 characters within this field. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. Gateway Timeout : The upstream server failed to send a request in the time allowed by the server. You signed in with another tab or window. You cannot set the administrator password using vspaccess. Incorrect Fixed value entered. Your code should send only the first 100 characters if your description is longer than this. You have not provided us with the correct value within the VPSTxId field. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. Please check to ensure that a Vendor name is being provided with each transaction as this is a required field. The DeliveryAddress and DeliveryPostcode are required. The VendorName will be upto 16 characters or less and will only contain letters and numbers but no spaces or unusual characters. I've found when using the module with the sagepay simulator 3d-secure 'just works' and had no problems (and no config changes at all - including the 3d-secure conditional action being disabled). The Vendor configuration is missing or invalid. The GiftAid field can only contain 1 (Allow Gift Aid) or 0 (Do not Allow it). It should contain the type of transaction you wish to perform including values such as PAYMENT, DEFERRED, AUTHENTICATE etc as outlined within the Protocol and Integration guidelines. This only occurs if there are problems with your POSTing component. ##### is an invalid date format. This Surcharge already exists (paymentsystem and currency combination). The transaction you are attempting to REFUND has already been fully refunded. You must check your code to ensure that you are posting a unique VendorTxCode for each new transaction. You will need to check your code to ensure that you are not passing more than the maximum value of 7,500 characters and that there are no additional spaces being passed as these will be determined as additional characters. The difference between the and value must be no greater than 50. The DeliveryAddress field, if provided, can only contain a maximum of up to 200 characters. The Billing Phone contains invalid characters. It should be less than 40 characters long, contain only letters and numbers and match the value passed in the original transaction. Exceeded the allowed amount of commands to execute. You will need to send the long card number only which is situated on the front of the customers card. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. If you have not requested that you are wanting to use the Form solution and attempt to post a transaction registration you will be presented with this error message. This will be required if you have AVS turned on within your Sage Pay account. Please email support@sagepay.com with this error. The Customer Name contains invalid characters. AVSCV2 rule not added. This will need to be provided in order for the transaction to be able to continue. The CustomerEMail field, if supplied, must contain a valid e-mail address which is less than 255 characters long. You failed 3D-Authentication. Sage pay Unable to redirect to vendor's website - Stack Overflow You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. The amount field you are passing through is invalid. values must be either PAYMENT, REFUND, DEFERRED, REPEAT, REPEATDEFERRED, MANUAL, AUTHENTICATE or AUTHORISE. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. Please contact support to re-enable this functionality. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. Complete the Opayo Reporting setup to enable refunds. as outlined in the VSP System Protocols. You will need to review your code and change the URL to only use a fully qualified URL which must be http:// or https:// and be accessible. The Billing Surname contains invalid characters. If any unacceptable characters are passed or the value is longer than it should be, you will receive this system message. Can my creature spell be countered if I cast a split second spell after it? I got the integration key and password from opayo (sagepay) - the test environment. The Vendor or VendorName value is required. Please ensure that you are posting this field with each transaction and that you use the correct value. You are only able to RELEASE a DEFERRED transaction once and any further attempts will result in this system message being displayed. Your deferred transaction was Aborted successfully. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. At a minimum, you must: Tick the Enable SagePay Form box; Enter your Vendor Name (supplied by Opayo) Enter your Encryption Password (supplied by Opayo) Save. The ClientIPAddress format is invalid. If this value is incorrect or invalid, then our system will be unable to identify the original transaction. The Authorisation process timed-out. Either the currency requested is not available for this payment system, or the supplied combination of currency and paymentsystem is not available for this vendor account. This error message is presented for transactions processed through the Form integration method only and occurs when the Encryption Password being used does not match the password that we have registered in our system. If no card address is provided you will be presented with this error message. No successful transaction found within this duration. You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. A valid value is required,this must be value between 0 and 100000.00. If we receive a POST from any other server, you will see this error message. The VendorTxCode is a required field which is generated by you as a unique identifier for the transaction. You will need to check your code and ensure that your server/shopping cart is generating a unique VendorTxCode for each new transaction. Please ensure that you only use a fully qualified URL. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. If you are providing a value which has more that 10 characters then you will receive this system message. https://www.nuget.org/packages/Joe.Opayo.Admin.Api.Client/1.1.0. 0345 850 0195 UK. 3D-Authentication failed. Go to the database, search for the table sales_oder_payment, in the structure of the table look for the field last_trans_id. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. You will receive this system message if you are passing an amount that is outside of the supported range. Provided vendor name does not exist in the system. Has the Melford Hall manuscript poem "Whoso terms love a fire" been attributed to any poetDonne, Roe, or other? Find centralized, trusted content and collaborate around the technologies you use most. This will cause the payment pages not to appear and generate this error. One or more of the specified already exists for the merchant number/currency combination. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. You will need to ensure that your code is not sending more than 200 characters within this field and that no invalid characters are being sent. A value greater than zero indicates a decline or an error. You are therefore unable to perform any further refunds against the original transaction. If you did not provide a vendor name, then it would have been supplied by Sage Pay. 2. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). This value should be alphanumeric and 38 characters in length. Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. whose number you've supplied in the CardNumber field. The expiry date of the card that you have entered on the payment pages is in the past. If any other characters or spaces are being passed or provided, then you will receive this error code and message. Cannot authorise this card. The Card Range not supported by the system. From the Sage support site http://techsupport.protx.com/errorindex.asp MALFORMED: The TxType or PaymentType is missing. The value which is being sent accross in this field is more than this. I tried removing the base64_encode function but this didn't have any impact. You will need to use a different card if you wish to proceed with the transaction. invalid_request: This error occurs when a required parameter is missing, invalid or provided more than once. The DeliveryFirstnames field is required. Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. The command passed in the parameter was not recognised. Transaction is not allowed without 3D secure authentication. Unable to find the transaction for the or supplied. The Authorisation attempt was Declined by the cardholder's card-issuing bank. The Billing Address1 contains invalid characters. Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. Incorrect Fixed value entered. If you don't see an option to change your email in Account Management, contact your Sage support team. You must provide the first 9 digits of the card number in the field. The Related transaction is not an AUTHENTICATE. If any other characters or digits are entered then this error message will be displayed. English version of Russian proverb "The hedgehogs got pricked, cried, but continued to eat the cactus". The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. ATTEMPTONLY StatusDetail. The Vendor or Vendorname format is invalid. The amount value is invalid, this value must be no more than + or - 15% of the original value. When using the Form solution you will need to provide us with a Success URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction completes. Authentication values are missing, https://github.com/joeratzer/opayo-admin-and-reporting-api-client. The Transaction has already been Refunded. You will receive this error message when a transaction has been rejected due to either your AVS/CV2 rulebase or the customer has had three failed attempts to correctly enter their card details. You are attempting to POST data to a sage Pay Service that does not exist or is not currently available. This field can contain up to 10 characters. When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. Check the card number and resubmit. Not the answer you're looking for? Submit the transaction request Step 2. What I have in my own project is that if user request comes from IPv6, I fallback to "3.00" as I can't pass IP with "4.00". An active transaction with this VendorTxCode has been found but the some data fields are different. You will also need to send only the large card numbers that are being displayed on the front of the customers card within this field. The VendorName is invalid or the account is not active. For example, it cannot archive an incomplete transaction into the reporting tables. The Transaction was Registered Successfully. Why in the Sierpiski Triangle is this set being used as the example for the OSC and not a more "natural"? The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. The RelatedTxAuthNo does not match the original transaction. cannot be before this month. The Delivery Phone contains invalid characters. Your transaction has been successfully Voided and will not be sent for settlement at the end of the day. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. ie $key = base64_encode("My Integration Key:My Integration Password"); to fix issue with successful transaction when 3DSecure failed we should apply rule Perform the 3D secure authentication for price range like 0.1 - 1000 for example - Eldar. Extracting arguments from a list of function calls. The PayPal billing agreement was not accepted or failed. We also return to you the 2 digit Decline Code from the bank. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. 3D-Authentication failed. Please try a different card. You will have to check the content of this field ensuring that no invalid characters are also contained. The start date that you have selected is later than the current date. You will need to check your code to ensure that you have supplied this value in the Vendor field. The PhoneID is not registered to any vendor account. A transaction is unable to be registered without this information. The Email Message contains invalid characters. . You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. Invalid command. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. Please contact Sage Pay support who will be able to generate your Form encryption password to enable you to post Form transaction registrations. Should not include leading zero's, and only include values in the range of 0 to 255. More information on the different TxTypes can be found within the protocol document. 565), Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. The Amount value contains a decimal point. It is normally a number, but can contain characters depending on the acquiring bank. Connect and share knowledge within a single location that is structured and easy to search. The Billing Firstname contains invalid characters. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. The Tranaction is not in a DEFERRED state. Hi All, I hope I'm not missing something really obvious, however I'm having issues using 3d-secure on a live site. 2000 : NOTAUTHED : The Authorisation was Declined by the bank. 3039 : The TxType or PaymentType is missing - Sage Pay - osCommerce This field is required to indicate the type of card being used by the customer (ie Visa, Mastercard etc) whose card number you have supplied within the CardNumber field. You will receive this error message if you did not send an ExpiryDate field containing this value in your transaction registration POST. If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. Learn more about Teams However I've really struggled to get it to work with either the test system, or live . You may wish to contact the customer to gain feedback and find out why they did not wish to pursue with the transaction. The Currency is not supported on this account. This will either be one or two digits long and if any additional characters or digits are entered you will be presented with this error message. More than 50,000 rows returned. Original transaction was not a billing agreement. My php code follows: It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. Check the format of your request message. The Delivery Address2 contains invalid characters. RESULT Values for Transaction Declines or Errors You will need to check your code to ensure that you are not sending more than 255 characters within this field. There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. The vendor does not match with the vendor who registered the token. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. The Amount you are passing has more digits after than the decimal point than is allowed. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. Only zero or positive decimal values, to 2 decimal places. If you are passing any other characters, or spaces, you will receive this error. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). SecurityKey - Only present if Status is OK. To register the initial transaction, you post to Sage Pay via the Transaction Registration URL (A1). You will need to ensure that your code is not sending more than 20 characters within this field and that no invalid characters are being sent. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. The Amount is outside the mininum and maximum limits. If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further. Overlaps with an existing rule. If you receive this system message, it means you have successfully registered a transactions using the Direct integration method. Learn more about bidirectional Unicode characters. The DEFERRED transaction you are attempting to RELEASE has already been released. All transactions which are posted to the Sage Pay system will contain a "Vendor" field which should contain your unique vendor name. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. You will need to ensure that the card number that has been entered on the payment pages is a valid card type. If your post code is longer than 10 characters then please just enter the first 10 characters in order to continue. The sagepay.js ensures sensitive card data is transmitted directly from the customer's browser to Opayo without any details passing through your server. A transaction is unable to be registered without this information. (You will see I've added a possibility to say which SagePay API protocol you want to use . What does "up to" mean in "is first up to launch"? You must also ensure that there are no spaces within this card number. Only zero or positive integer. XML does not match the protocol. The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. Invalid system used for the related transaction. Please note that this only applies to Deferred transactions.
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