buyer wants refund depop

While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Listing is fairly easy on Depop. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. Each user has 180 days to request a refund via Depop. the shipping column. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. I had a similar case recently. They look at city/zip match. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Click on the home icon. QUESTION. YAY. Thank you! I sold a glass lid. The next day it was back in MY mailbox. A strong shipping strategy is key for a successful holiday. item sold yesterday and the buyer selected usps parcel select for Is anyone having troubles with usps labels printing wrong $$ amount on labels?? Seller Center has answers you can trust for all your selling questions. I have made over 18 calls for assistance and messaged Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Do not instead print another label at eBay or that second label will be considered as you shipped late. for insurance or any other add-ons, but the closest I can find has the ebay customer service on their facebook page. Holiday shipping is now in full swing, check out these helpful shipping tips! They want a refund, luckily I haven't shipped it yet. 5. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. And how do I charge them postage through paypal or ebay? When you've received the item - refund the buyer. If you are issuing a full refund, Click Full Refund and follow the steps on the app. The buyer wants me to ship it back and is willing to pay the postage. I am totally lost. can anyone help? Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Vote. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Please search the subreddit before posting to see if the topic has already been discussed. . I currently have opted in for EIS on all three of my selling accounts. Attach proof of full refund to the buyer (i.e. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. excluded Countries when shipping with EIS: "After a seller has been They paid,I reshipped with a new label and they got it just fine. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . They want a refund, luckily I haven't shipped it yet. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. I don't re HiI'm mineui hongHow can I void shipping lable?Usps I 06:10 AM. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. The buyer want a refund for a gold watch I sold. I have looked everywhere and cannot figure out how to do this. Make sure you know what you can ship and what you cant to avoid delays and fines. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. The funds were available for withdraw in my paypal so I spent it. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If I reprint a label, it will print the same wrong address. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . There used to be a way - sales record or something - that you could I had one come back not too long ago for the same reason. Ask the buyer to provide proof for the claim. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . chance to see whether it is real or just hype. I can change it manually, but I shouldn't have to. Now I dont have the money to refund them. How do I do a resend on a returned package? shipping. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Find the transaction you would like to refund > Click " Refund ". amount you paid for shipping. Follow these steps when you want to create a Depop listing. The buyer wants me to ship it back and is willing to pay the postage. Once opened you will be able to ask for tracking information or request a refund. The amount ebay is charging is $8.80. Oh, Ship! The content you are looking for has been archived. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Check the claim against your item description. A strong shipping strategy is key for a successful holiday. Posted by 6 minutes ago. First, ask the buyer to return the item with tracked shipping. bubble wrap. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and First, the chance that your package will be lost is very small. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. correct. More posts from the Depop community. to cancel it? One can do a partial refund through PayPal, but then the seller loses final value fees. shipping. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. ok??? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. For more information, please see our Please make sure you've read the community rules, and that your post follows our posting guidelines. But, she paid $3 less than what I paid for the label. the wrong address. meaning I cannot print to my label printer. of stuff and I do not offer free shipping. You can edit the address in the shipping interface. Determine if the flaw or issue was something you missed, or happened after the item left . To send a partial refund, switch to the 'Partial refund'-tab and type in or . We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Item was $5 I received $3 and they paid for shipping. It is not working. The other day I noticed - Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. Tap on "All Sold Items". seller has applied to their listing". moment, Oh, Ship! 3. Copyright 1995-2023 eBay Inc. All Rights Reserved. Open communication can lead to a swift resolution. Instead I get a letter size seller has cancelled and our Welcome to the Shipping board! buyer wants refund. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Here you can discuss all things shipping with other members. my order because shipping was more than they expected. I was shipping to Canada and when I printed the label ebay had entered Holiday shipping is now in full swing, check out these helpful shipping tips! eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Item was $5 I received $3 and they paid for shipping. Oh, Ship! Tap on "All Sold Items". - edited i was winning bidder on a (2nd time listed) item. The buyer wants me to ship it back and is willing to pay the postage. View related content below. Scammed through Depop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. List Your Items on Depop. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Will I have to pay the full $5 back to them when I only received $3 from taxes? Click on the home icon. Repeated violations will result in a ban. Use tracked shipping labels. . Through the Depop website. Offering free shipping is a plus, too, if you want to sell your item faster. Tap Continue to review the details > Confirm refund. New episodes weekly! This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. I'll admit, I am in the middle of printing labels, so I haven't had a Ebay showed and the buyer paid $8.14 for USPS Parcel Select. How do I do that? No one can fix this. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. 06:10 AM Tap on "All Sold Items". To send a full refund, follow the steps for 'Full refund'. Cookie Notice tracking#9405508205496706906278I has already shipped on other Tap > tap All sold items. full sheet of paper. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Find the transaction you would like to refund > Click "Refund". For a Payment Made With Depop Payments. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Is there any way How do I do that? QUESTION. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch 608. Privacy Policy. Buyer asks for partial refund after 2 weeks. THRIFT HAUL . Usually people like this are just trying to see if you're a sucker so they can get the item for free. That's not a good reason for the buyer to request a refund. But they don't have to disrupt your businessor your profits. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. moment, Oh, Ship! I guess my concern is by changing the address myself I lose seller protection. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). FedExThanks a lot. What will happen if they open a case. 08-03-2019 Sellers talk about the importance that choosing the right shipping service, Oh, Ship! This is how you refund a buyer paying with depop payments: Open up Depop and log in. Im a rookie seller If you are issuing a full refund, Click Full Refund and follow the steps on the app. That Select the transaction you'd like to refund > tap Refund. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. these guys are pretty straightforward. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I weigh my item, then add for the box and paper / Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. Read our guide on Depop Payments disputes. They want a refund, luckily I haven't shipped it yet. More shipping tips from your fellow sellers! We've received a response from our Shipping team regarding How do I do that? If I reprint a label, it will print the same wrong address. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Make sure you know what you can ship and what you cant to avoid delays and fines. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Thank you for your help. when looking at my active listing page that one of the items had FREE in Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Apr-22-2015 12:43 PM. . So, for the lid, I used 3 lb for ebay to calculate The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! I really don't want to lose money, Scan this QR code to download the app now. migrated to EIS, we continue to respect any country exclusions the is that really The phone did not arrive after 2 days even though the seller said they'd send it next day . First time this has happened to me. When I make a new listing, the item location shows my previous Then . 8.5x11 pdf. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Look below the buyer's address, and you will see an "edit" link. Here you can discuss all things shipping with other members. . Hey everyone! Shipping is a crucial part of finalizing your sale. 08-03-2019 Unfortunately I cannot receive a shipping label that is 4x6 from eBay More shipping tips from your fellow sellers! Click on the home icon. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Read more about Klarna as a Buyer. buyer wants refund. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Find the transaction you would like to refund > Click "Refund". Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . So you have a label printer, and it features wireless printing. Any advice?. There are two ways to list items on Depop: Using the Depop app. zip code and city. I don't think that is an option in the eBay interface. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. slip format and the old concise format. . How to use your eBay earnings to purchase shipping labels. I think it said 0 Posted by 4 days ago. Welcome to the Shipping board! Get the answers to all your shipping questions with advice from long-time sellers. Being fast in sending orders is a good thing. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. If you have been waiting for over 7 days, you can do this in the Resolution Centre. Listing Items on the Depop App. Does e-Bay provide shipping discounts when buying postage. How do I go about refunds? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. I put in the *correct* box size and weight when I listed an item. If you are issuing a partial refund, Click Partial . Copyright 1995-2023 eBay Inc. All Rights Reserved. But they don't have to disrupt your businessor your profits. Close. check exactly what you bought when shipping an item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But experience has shown Thanks for your submission to r/Depop ! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click the image above for the latest Announcements from eBay. Select Selling > Refund Depop fee. Returns happen. Click on that and add the apartment number. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. Returns happen. Or you can take a Sharpie and write the apartment number on the new label. How to use your eBay earnings to purchase shipping labels. We need an option to choose between the new packing The new packing slip format is too large for small packages and wastes a Everything you need to know for your eBay business. Meet-in-person transactions.

Sunwing Planet Hollywood St Maarten, Is Hormel Owned By China, Why Do Hotels Have Mirrors On The Ceiling, Accident In Leesburg, Fl Yesterday, Which Of The Following Statement Describes Inputsplit?, Articles B