steamship authority cancellation policy

Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . The company said safety is not an issue as the attack didn't affect radar or GPS capability. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. If you wish to change a reservation to another date on which a different fare applies, you will generally have to pay the difference between the new fare and the previous fare. endstream endobj startxref Initial Report on the Possibility of a Freight Ferry Service Between Marthas Vineyard and New Bedford, 2. Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. 508-477-8600. Woods Hole, MA UPDATED Wednesday, June 9, 2021 - 11:30am. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Can I park at the Vineyard Haven Terminal? No pets (except for service assistance animals) are allowed in any food service area. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. We also ask that customers practice social distancing when waiting to board or exit our ferries. These PDF forms may be viewed with Adobe Acrobat Reader. %PDF-1.5 % 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream How do I sign up to receive SSA's travel alerts via text messages? On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. Can I make a reservation even though I dont yet have any information about the car? Provide the latest Kuribayashi Steamship (9171) market data, including prices, cycle charts, basic information and real-time news information, financial analysis, company introduction, dividends and dividend information, you can also use Moomoo to open an account to trade Kuribayashi Steamship stockswe will provide investors with reference decision data. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. In either case, the vehicle will have no priority over other standby vehicles. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. You can also check our website listed on your slip to find out when you should return to the terminal for possible travel on a standby basis. Write a Review. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. Student commuter book application for students attending college or technical school off-island, Public Service Announcement regarding cycle safety on Martha's Vineyard, Tips for getting assistance booking trips for off-island medical appointments, Helpful travel tips for Martha's Vineyard residents, Helpful travel tips for Nantucket residents. Is parking available at your Woods Hole terminal or Hyannis terminal? . 17 Comments. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. For more information about our standby procedures, please click here. Yes, to the extent that space is available. What do I do? This service is available for an additional charge and is subject to certain conditions (including the execution of a release and indemnification agreement). 72-hour notice is required for groups of eight and larger. (508) 457-5867 TTY, Union St & Water St Bourne Briefs. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. I have a vehicle reservation for a particular sailing. First, we suggest you try to make your reservation as soon as you know about your appointment. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Customers may make reservations for vehicles at any time of the year to the extent we have made spaces available for such reservations. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. Will I pay more if I am towing a trailer? 1 Cowdry Road All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? For more information about our standby procedures, please click here. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. Search 6 Results for "cancellation policy" 1. Preview. Does the Steamship Authority have any special group fares for student and youth groups? Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing. Your pets are carried free of charge, but they must be accompanied by the passenger who is responsible for their care and conduct during the passage. Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. There will be no one-year limitation on that ticket's validity. 2018 Winter and Spring Schedules Appendices A - C, 1c. Starting at 7:30 AM on . We do not offer a Student / Teacher permit during the summer months. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. Barnum Bucks. But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . Traveling with your vehicle without a reservation is called traveling on a standby basis. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Fees may apply. Can I change or cancel my high-speed passenger-only reservation? 2/4. (508) 457-5867 TTY, Union St & Water St Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. In particular, when a ferry is approaching or docking at a terminal, position yourself as safely as possible so that you are not thrown off balance when the ferry reaches the dock. If you have purchased a new car, our Reservation Office can adjust the size of vehicle in your reservation to match the size of the car that will be traveling, but license plate numbers cannot be changed. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. If you have registered for our Preferred Space Program, you are also able to use our Headstart Reservation Program. The Steamship Authority Reservations & Information (508 . To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. It was a fantastic ship and I'll miss it. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. ;z MB3 i&O!|R+M aY This special fare may not be used for commercial or business purposes in either direction. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. Preview. Further, the Steamship Authoritys licensed concessionaire may not serve alcoholic beverages to any passenger while the vessel is at dockside or prior to casting off. Yes, lower excursion fares are available mid-September until mid-May of the following year. Tweet with a location. Individuals with disabilities who receive a Steamship Authority Transportation Access Pass are eligible for discounted passenger fares. and correct. F-114 Effective January 4, 2023, Passenger Tariff MDPU No. Customers making reservations online may print copies of their confirmations on their own printers. As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . Generally, when winds get around or over 25 mph they will cancel the fast boats. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. Edmonds was a candidate for chair of the Steamship Authority Governing Board earlier this year, but that job went instead to James Malkin, a . Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. Based on per room/per night. The 2023 summer reservations telephone, internet and mail reservations opening begins at 7:30 a.m. on Jan. 31, 2023. Can children travel on the ferries unaccompanied? (No spaces are available to accommodate standby vehicles at that terminal, and therefore there is no physical vehicle standby line there.)

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