richmond electric tankless water heater error code e5

Hard water deposits can therefore accumulate in the bottom of the tank. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Can you let me know what the five means E 5 read more BRAD B Foreman Master plumber 69 satisfied customers My rheem tankless water heater gives a code e5 when trying My rheem tankless water heater gives a code e5 when trying to turn my hall bath shower on. I have not tried the "reset" mentioned in the article because I'm not sure where the air would come from to drain it if it's completely connected to the rest of the house's water supply. Heres a quick glance at these blinking codes and their solutions: If the LED light in the heater stays solid red, it usually means one of these issues: The way to fix this code depends on the reason that triggered it in the first place. You can look at the number of times the status light is flashing as well as its color and figure out whats wrong with your heater. So we created the Richmond ENCORE Electric Water Heater with LeakGuard . Once a year is good enough. Error Code 10 What it Means: A false flame has been detected. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. First, check the water heaters circuit breaker in the service panel to make sure it hasnt tripped. Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service 5. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Press and release the COOLER button until the desired setting is reached to decrease the temperature. But with a blocked exhaust, this system is jeopardized. Luckily, you can easily reset it by pressing the red button. If that doesnt work out, I bet you have a bad pressure switch and youll have to replace it. The Combination Gas Control comes set at its lowest setting for safety purposes. +6. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. There are many potential issues that can cause the red light to blink twice. Without further ado, lets dive right in! Eccotemp 45H/HI LP/NG Whole Home Tankless Water Heater Manual *English; How to Replace the Flame Sensor on the 45 Series; How To Replace the Over Temperature Sensor on the 45 Series; Gas Piping Facts: Information for properly sizing gas lines for use with tankless water heaters; Gas Pipe Sizing and how it affects the functionality of your 45 . new electric tankless Rheem 18kw giving E5 code with shower on. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Do not force it. Turn on the gas supply and/or increase the inlet gas supply pressure. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. If the breaker has tripped, switch it off, then switch it back on. Slightly depress the gas control knob and turn clockwise to OFF position. To correct this code, close all hot water taps to reset the unit. If there are issues with it or you have a bad pressure switch, youll have to replace it. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. Otherwise, call customer support for help with the other issues. First things first check the gas supply. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. Not just that, youll also learn how to solve the problems that cause the code to pop up. What to do. Open up windows and install ventilators if necessary. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. The most common oneness is low gas pressure. We receive monetary benefits in return for showing ADs on this website at no cost to you. The anode rod should be removed from the water heaters tank periodically, for inspection. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. Thats how you can replace it. Before you begin, check the pressure by inserting a meter into an outside faucet and turning it on. Richmond products have been engineered to keep pace with consumer demands for larger, fast-recovery water heaters. If the pilot wiring is damaged, youll have to replace the pilot assembly. Use a garden hose to rinse the filter down and scrub it with a brush. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. Once the pilot flame is established, replace the outer door. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Insufficient gas supply, unstable pilot, carbon buildup on electrode or wire/pilot tube damage are the probable reason behind this error code appearing on your screen. Another possible reason is the blower is unplugged. This results in a lack of combustible air and results in incomplete combustion. Toggle the ON/OFF switch to the ON position. Error code 12 means your tankless water heater fails to detect the flame. Then, replace the blower temperature switch if the blower isnt working properly. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. Al said that when you get an EE message on the thermostat display it means the thermostat is unable to communicate with one or both ac/heat pump units. The sensing burner is a device that detects incomplete combustion during operation of the water heater. Contractor's Assistant: Is your Rheem water heater gas or electric? The gas control thermostat is at fault here. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. An E5 error code occurs when there is an issue with the temperature sensors or a malfunction with the boards. how to fix the RV Water heater igniter not clickingproblem, Pilot Light Lit But Burners Wont Ignite [13 Easy Fixes], Sta Rite Pool Heater Turns On By Itself [5 Easy Fixes], Truma Water Heater Reset Button [How To Reset], Navien Tankless Water Heater Standby Mode [Explained], Richmond Tankless Water Heater Code 29 [Reasons + Solutions], Richmond Tankless Water Heater Code 13 [Reasons + Solutions], Richmond Tankless Water Heater Code 11 [Why+ How To Fix]. If so, you may need to clean, repair or replace the pilot burner to fix the problem. Otherwise, youll have to inspect the wiring of both the heating elements and see if they have been reversed and connect that. Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. My possible solution is to branch off the hot water out and recirculate it back into the cold water supply. Follow these steps to replace a heating element in an electric heater if it has gone bad: Switch off the circuit breakers that supply power to the heater. Connect a garden hose to the drain valve near the bottom of the heater tank. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. All you have to do to get rid of this error code is to make sure that the tank is completely filled with water and recycle the power to it. Depress the COOLER button until only the WARM indicator light is lit. Thatll make sure that the gas valve will no longer be stuck in the open position and youll be able to operate the heater smoothly. They were up-front about not being familiar with this model but followed the manufacturers installation instructions. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. The most likely culprit behind it is a faulty thermal well. If the gas pressure is inadequate, incomplete combustion will take place resulting in incomplete combustion. Water leakage and water touching the wick or rope sensor. Resetting the FVS on Richmond water heaters is pretty easy. But if the gas pressure is fine and you still see the blinking status light, the next thing you need to check is the jacket holes. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. Privacy Policy. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. This error code shows up when your Richmond Power Vent water heater has an ignition failure or lockout. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. Unscrew the heating element and pull it out. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. Turn off all electrical power to the appliance. The thermocouple is usually easily visible next to the pilot light. The most common reason behind it is having a poor gas supply thats not sufficient to light the heater. Below are some maintenance tips to consider: The Whirlpool water softeners efficiently remove water hardness, acidity, high iron levels, and excess sediment from your water supply. Another sign a water heater component is going bad is when the unit triggers a shut down every time hot water is called. Plumbing. Heres a quick summary of what causes one flash and their fixes: Its also a very common status light error code in Richmond heaters. The high resistance caused by a loose wire produces a substantial amount of heat that can eventually cause fires. Rheem Tankless water heater code E5 is a diagnostic alarm from the control panel. Hopefully, now you know how to get rid of your Rheem tankless water heater code E5. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). Replace it and this eighty-one flash blinking code will disappear. Toggle the ON/OFF switch located on the lower assembly to the OFF position. They were up-front about not being familiar with this model but followed the manufacturers installation instructions. This allows the flame to breathe and the heater to not overheat. Here are the steps to do it: Thatll get the ECO to reset. This is an exclusive feature of the Richmond tankless water heaters. Observe the safety precautions and call your gas supplier from a neighbors phone. Found this from Google. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. I have a new Rheem RTEX-24 on the 2nd floor replacing a typical tank-style heater installed by licenced plumbers I have used before with no issue. Stop and follow the safety precautions as above if you smell any gas. Why does my tankless water heater go cold sometimes? Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Start by replacing the sensor and the wiring. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. Make sure that there are no gas leaks and that the gas is being supplied at the right pressure. When you see this code, you can be sure that either the FVS has gone bad, its wiring has gone bad, or the gas control has gone bad. Insufficient gas supply, unstable pilot, carbon buildup on electrode or wire/pilot tube damage are the probable reason behind this error code appearing on your screen. Make sure you hire a qualified technician to diagnose why it tripped in the first place to avoid injuries in the future. Get answers to all the most frequently asked questions (FAQs) about Heating, Cooling & Water Heating. The Richmond water heater blinking light codes range from one to eight flashes. Fix the gas pressure if something is wrong with the gas supply and thatll take care of this issue. Everyday Low Price. Wear protective gear if possible to cover your eyes, hands, and body. Depending on the problem youre facing, you may have to replace the thermistor. An electrical spark from any nearby source could be enough to produce an explosion. However, your heater may also be big enough to take that load as well. In fact, his aim is to help his readers to fix the issues with their heating appliances easily.More about us . Dont use force. Make sure that the wiring of the pressure switch is okay. The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. Besides that, it can also be the result of improper installation of the heater that leads to venting blockage. In case you have more queries about your Rheem heater, you can leave us a comment below. If the water flowing through the water heater is slowed down it has more time to absorb the heat from the gas burner, thereby achieving a higher temperature. Richmond Water Heaters offer a comprehensive line of water heaters, from tank to tankless, electric to gas, all designed to meet all consumer needs. In fact, his aim is to help his readers to fix the issues with their heating appliances easily.More about us . Gas leaks. This is located near the top of the water heater. Otherwise, you may face a lot of issues with it. So stick your flathead screwdriver in to increase the gas pressure, youre gonna go clockwise. Read more about how to clean scales from heat exchangers. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. Tankless electric water heater E5 error code Found this from Google. Air in gas line- Contact a qualified service technician to purge the air from the gas line. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. The first one is when you see the status light do a short flash every four seconds. Finally, if doing all these things still doesnt resolve the issue youre facing, its time to call customer support and ask for their help. Find the vent pipe for your water heater. We have a Richmond on demand hot water heater. Relocate any hard objects that could be impeding the pipe and causing debris to build up inside. Your heater has a piece of equipment called a gas pressure regulator. Running every faucet at once may overwhelm your heater and fail to heat. Heres the list of what leads to this problem: The first thing you should try is to check for water leakage. Establish and follow a routine preventative maintenance program. You need to replace your heat exchanger if it is corroded. Fortunately, as a DIYer, you can quickly solve most of these issues without extensive technical knowledge. The flow sensor measures the amount of water entering your system and communicates the data to the control board of your unit. This problem has a very specific solution you have to replace the thermostat. Here's how to do it: Turn off the hot water tap Turn off the device itself Wait for about 20 minutes Turn the device back on This should allow the device to fully reset itself, and you might find the error code has "magically" disappeared. This is winter in the Midwest, so the water coming into the building will definatly be on the very cold side compared to other seasons where this may be less of an issue. If its disconnected or the wiring is damaged, replace it. If the LED control board of your EcoSmart tankless water heater is displaying an E5 error code, it means that the desired water volume is too high. However, if you have a faulty FVS, it can get tripped again. Check the vent and/or combustion air-inlet systems for obstructions. What Would Cause a Well to Lose Pressure? Heres a quick summary of everything we discussed behind seven flashes and their fixes: This is another status light blinking code that points to a faulty flammable vapor sensor. This valve is important as it is involved in water temperature and pressure regulation. The Rheem tankless water heater code means that incomplete combustion is taking place in your heater or it may be that the water flow is too high. What causes hot water heater reset button to trip? Tankless Electric Water Heaters Richmond Essential Series NEVER RUN OUT OF HOT WATER AGAIN Instant Hot Water / Point of Use & Whole Home Options / Easy Installation / Heats Water Only When You Need It for Maximum Savings Point-of-Use Tankless 3.5kW and 6kW Models Push-button ON/OFF control with LED temperature display Click here to browse our high efficiency tankless water heaters! Richmond rmtex-18 E5 Code Hey all, just installed a new tankless water heater and am getting the high flow code of E5 at higher temperature settings and faucet count. For a power vent water heater, follow these operating instructions below: The temperature of the water in the heater can be set/ adjusted by setting the temperature knob on the front of the Combination Gas Control (Thermostat). It also has a first-year in-home labor warranty. As a result, the ANSI standard now includes testing for reliability in LDO environments. A heat exchanger with white deposits of Calcium Carbonate can be dissolved chemically. Inspect the combustion air-inlet and vent systems. Yes, we do. We call it Peak Hour Demand. Plus, incomplete combustion is another reason responsible for appearing the code. Close the valve on the cold-water pipe feeding the water heater. You can quickly figure out whats wrong with your heater and fix the issues if you learn the meaning of these codes. Can you run out of hot water with a tankless water heater? As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . Do not expose the flammable vapor sensor to water, solvents or cleaning agents. If it is dirty, turn off the gas to allow the thermocouple to cool. The status light in Richmond water heaters is great for informing the users about the condition of the water heater. Turn off or remove circulation pumps. Owners Manual Customer Guide to Services and Programs LomondBusinessCenter Mail: VASCC,P.O.Box1197,Richmond,VA23218 Phone: 1-800-552-7945,1-804-371-9967 Fax: 1-804-371-9350 Water Heater Repair: CustomerswithaLoad . Open the drain. You can raise the desired temperature if you want to turn the burner back on again. Inspect the gas venting system and the chimney. If doing it doesnt solve the problem or the electrode wasnt dirty in the first place, inspect the pilot tube for dirt. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. As youve seen, there are many potential reasons behind this error code and therefore, many possible fixes. As you can tell, it controls inlet gas pressure. If necessary, turn in more. Why do tankless water heaters burst? At 40 psi water flow will be maximum. Watching the video will be helpful for you in the cleaning process. We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. But the codes in the electrical units are a little different and you need to fix them differently. Hey all, just installed a new tankless water heater and am getting the high flow code of E5 at higher temperature settings and faucet count. If you're sure that the power source is within the required amount and the same issue persists, try to reset your heater by: Completely draining the unit out of water Shut off gas valve Remove the air filter and clean it with a rag to get all the loose dirt out. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. Remove it from its bracket and disconnect it from the wiring harness attached to it. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. Well, if cleaning doesnt work, replace the air filter. What does E2 mean on tankless water heater? What does E5 mean on Richmond tankless water heater? Due to a gas leak close to the gas valve or gas piping, gas tankless water heaters can create a catastrophic explosion. Immediately depress the piezo-electric spark generator button several times until the pilot is lit. This means that the flow meter is not sending a signal to the computer which starts the machine. First, open the lower element cavity and connect the leak sensor if it was disconnected. Minimum Advertised Price. Model Number: RMTEX-27 Menards SKU: 6835467. Error Code 12 Error code 12 represents a low flame signal. Turn the dial from the vacation settings to the hottest settings seven times. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. It indicates the unit shuts down and in lockout. Inspect the wiring of the thermistor. just had water installed reads E 5 code. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. Then, we adjust the pressure regulator. You will find yours on the water heater rating plate. Yes, the FVS is quite sensitive and there are certain fumes released when painting that can trigger it. The FVS is located at the bottom of the unit. Corrosion or Scale Deposit On Heat Exchanger. Clean the ventilators if already in the room in case they are dirty. Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. Make sure the flammable vapor sensor is not blocked or obstructed. Hopefully, youll be easily able to diagnose the issue in your case and fix it as well with the help of this guide. If there are error codes, troubleshoot to clear the error and fix the issue. In this section, we will take an in-depth look at the causes behind Rheem tankless water heater code E5 and explore simple solutions. Press and release each of the buttons once. Contact customer support if you feel overwhelmed by the job and need expert guidance. richmond water heaters. The first possibility is that there are wiring issues with it and it got disconnected. Richmond water heater blinking light codes are 1,2,3,4,5,6,7,8. Click here to browse our residential tanks! Before removing the anode rod, make sure the cold water supply is turned off. Thus, Rheem electric tankless water heater E5 code appears. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. All Rights Reserved Set the thermostat dial to desired setting by turning dial counter-clockwise. Attach the lead to the two terminals you see on the FVS. The causes of the E5 code appearing on your heaters display include too much water flow, incorrect gas pressure, blocked air intake, clogged exhaust, dirty air filter, lack of airflow in the room, and corroded heat exchanger. Its about a year old and Ask an Expert Home Improvement Questions HVAC Questions Ask Your Own HVAC Question airheatman, HVAC Technician 19,594 Satisfied Customers Furnace, A/C and heat pump specialist. Gas supply is off or too low to operate. Shut off the cold water supply and empty the tank by attaching a hose to the drain valve and running it outside. If its outside this range, you can be sure that it has gone bad. The shutoff valve may also need to be replaced depending on the issue. Tankless electric water heater E5 error code. Leaking or open hot water faucets could also be the reason you are not getting hot water. Whenever he finds the perfect solutions to any issues of heating appliances after doing in-depth research, he loves to share them with his readers. 11% Mail-In Rebate Good Through 4/23/23. Start by making sure that the pressure wiring is okay and the hose is not bent out of shape. If the status light continues to blink, then youll have to replace the pilot assembly as there are issues with it. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. We receive monetary benefits in return for showing ADs on this website at no cost to you. You might have a faulty thermostat.

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