- 7. Mai 2023
- Posted by:
- Category: Allgemein
Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Remember not to shut down your PC at the office. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. The Federal Trade Commission has issued recommendations for how you can take action right now. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. The ITSD team creates a work log entry including the provided information. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Login to Survey Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Join online communities to share files, discussions, calendars and more. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Please turn on JavaScript and try again. If you are using the Citrix Workspace App, you run the risk of not connecting. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Then follow the steps below for the download. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. - Staff will escalate to management as required. Benefit Choice is open thru the end of May 2020. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . The email should contain supporting documentation for escalation. No password resets will be conducted over the telephone by DoIT CSC staff. After you login with your Digital ID, you will be prompted for your RACF credentials. Remember to mute your microphone when on a Webex call and you are not speaking. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) The CIO or Group CIO may follow-up with the ITSD Manager or email. This needs to be a reboot/restart from remote and not a "shut down". In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. Remember not to shut down your PC at the office. Category: Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Report all suspicious activity to DoIT.Security@illinois.gov. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. More information is posted on the DoIT Remote Work page. Together, we can build a strong cyber defense for the State of Illinois. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. For instructions on how to do that while working remotely, visit remote work FAQs. " " has been revoked. IDHS Office Locator. Employees may logon with their state credentials (e.g. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Making another contact via the help desk or report a problem could further delay the process. This needs to be a remote reboot/restart and not a shut down. Be sure to explain you are resetting a password for the IDPH Web Portal. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Are you unable to recall your Digital ID user name or password? Springfield: 217-524-DoIT (217-524-3648) The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. The top tip when on a web conference is to mute your phone when not speaking. Industry best practices guide secure service delivery to agencies. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Springfield: 217-524-DoIT (217-524-3648) BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. These practices apply to text messages, as well. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. This will prevent unidentified telephone connections (i.e. Please respond by saying, "This is . To begin the password recovery process, choose one of the following options. Technician and Administrative accounts should not be registered. TTY Support Line: 866-277-5669 For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the For more information visit the Remote Work Health and Wellness page. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Remember rule #1 = mute your phone (microphone) when you are not speaking. This system is for authorized users and official business only. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. It looks like your browser does not have JavaScript enabled. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Monday Friday8 a.m. 5 p.m. User ID Revoked. Remember to get some exercise each day. The IT Service Processing team creates a work log entry including the provided information. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. Someone from . Make the choice to maintain your health today to better enjoy tomorrow. These are examples of when a helpdesk ticket is needed. Please be aware that there are known issues this morning with the Citrix login page. Verify senders of texts, email and phone calls. Provide justification or business need for the escalation. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Something was working and now isn't? Increased phishing alert! This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Report a Problem Manage Passwords Request a Service Chicago: 312-814-DoIT (312-814-3648) Email: DoIT.Helpdesk@illinois.gov. Happy Friday! Grace B. Hou, Secretary. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. call in user 1) from joining the meeting. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. We must all do our part to strengthen cybersecurity. 1-800-843-6154 If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. IDHS Help Line 1-800-843-6154 Users working from home should perform regular resets of work PCs. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . Select option 1 (computer related issue) and then choose option 2 (Digital ID support). within the next 2 hours. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery.
