verizon trade in problems

If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. upgrade. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. ago I even offered to drive the phones to a physical store, but they said that was not allowed. Verizon's latest deals now include up to $800 off with an upgrade I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. Verizon trade in issues? : r/verizon - Reddit I have spent hours on the phone and chat trying to solve problem, to no avail. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Take advantage of Verizons trade-in program to get a new phone at a discounted price. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). Due to inactivity, your session has expired. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Archived post. Excludes Verizon Prepaid plans. Customer Service Rep. 04-23-2023 11:13 AM. "Warning: Don't Use Trade-In Program" VZW up to no good Excludes Verizon Prepaid plans. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. I feel verizon lied. About trading in devices to Verizon Expand All Please, send us a Private Note, so we can open your account, and get you taken care of right away! To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. It is terrible to read about your experience trading in your phone, jennk1. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. I encourage others who experience similar problems to do the same. Verizon trade in for iPhone 13 | MacRumors Forums A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please send us a Private Note, to take a closer look. Applied to your Verizon mobile account within 1-2 bill cycles. Don't use Verizon trade in program if you purchased phone from - Reddit They'll pack and ship your device. Find out the trade-in value of. PayPal credit within 2 weeks of receiving your device. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. iPhone trade-in: How much is your phone worth? So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Yes. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. I'm eager to assist you in addressing this. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Thanks to all authors for creating a page that has been read 483,948 times. Verizon outage or service down? Current problems and outages No trade-in value will be provided for these items, and they won't be returned. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. We inspect the device you send to ensure it matches the information you submitted. After you accept the trade-in credit and send us your device you can't get the device back. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. Have a phone you love? Thinking about trading in your phone? * First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. If you chose trade in via UPS* look for an email from us and follow the instructions. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. Verizon Gift Card, sent to the email address you provided during your trade-in request. We're looking forward to working with you! I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. You should not use this feature on public computers. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). If you use your own shipping materials, you must securely pack and label each device in its own package. If you've already shipped your device, it cannot be returned. or put that toward a. device. https://www.verizon.com/support/trade-in-program-faqs/. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. The FCC form is quick and easy and could really help others facing similar frustrations. New comments cannot be posted and votes cannot be cast. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Correct answers are available for this post. Have a phone you love? I can understand where your concern is coming from regarding the difference in value. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Dial 1-800-922-0204 from your home telephone only. Plus, a new line is required. You'll also get an email with instructions after you submit your trade-in. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. The iPhone 13, 13 Pro . Please send us a Private Message for additional assistance. Verizon's awesome 'broken phone' deal is back with a bang to give T So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. Here is the link to the complaint center at FCC. These. 2 Be prepared. Re: Trade-In kits not received FOUR times. My Verizon Trade in problems! If so,. SO I'm confident there's a huge under-reporting bias going on here. Today, they credited my account with $142. Use your submission ID or the email address that you used when you first made your trade-in request. Check out the latest deals from Verizon on smartphones, accessories and more. Did you receive any images of your phone? Start now. * 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Your Device ID and IMEI are listed under the Device Information section. Stores your username on this computer. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. If you requested a shipping kit but can't find or didn't receive it. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. *Store drop-off and UPS options aren't available in all situations. This happens for a variety of reasons. Authorized retailers dont accept trade-ins. We have sent a private note to gather more information and work on the solution. The reps on the phone couldn't figure this issue out. How to Win a Complaint Dispute With Verizon Wireless. We understand that you are experiencing an issue with your services. Almost anything Verizon sells. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Enter your mobile number. Even if it's zero, we can still recycle the device for you. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. If you misplaced your shipping materials, visit our Trade-In Tracker. Get up to $500 when you. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Note: Verizon is committed to keeping e-waste out of landfills. Downdetector only reports an incident when the number of problem reports is significantly higher than . Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. How can I get a copy the contract I signed and agreed on? {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"